TERMS AND CONDITONS
Click & Collect
By selecting Click & Collect at the check out, you are choosing to collect your order from one of our stores. We will contact you when your order is available at the store
In Stock items: within 5 days of order date
Items not held in stock: within 5 days of arrival at our warehouse
When you are ready to collect it, bring your confirmation email to the store as proof of purchase. We’ll bring your order to the checkout or our loading bay for you to take away.
Please note, large items, such as sofas and large tables, are excluded from our Click & Collect service.
If you have any question regarding this service, please call our Customer Service team on 01892 619721 or e-mail us: [email protected].
Our Parcel Delivery option is available for most of our home accessories, gifts, lighting and even some smaller items of furniture. To provide a high quality service for our customers, we use DPD for the majority of our parcel deliveries.
Standard Service (typically 2-4 working days)
Small parcel - £5.95
Medium parcel - £19.99
Large parcel - £34.95
Next Day Service – order by 3pm, Monday - Thursday
Small parcel - £19.95
Medium parcel - £32.99
Large parcel - £44.90
Deliveries are made between 8am and 6pm, Monday to Friday and require a signature on delivery. We regret that it is not possible to offer a dedicated date or time slot for delivery.
If no one is available to accept the delivery at the delivery address, the driver should leave a card with information on arranging re-delivery or collection, but will attempt to deliver three times before returning the parcel to us.
The timescales quoted above are typical for our parcel service and based working days for in stock items for delivery within mainland UK. Some orders may take longer and we will advise you if this is case.
Most furniture and large items are delivered by our two-man Furniture Delivery service.
Orders up to £1500
UK Home Delivery service, within M25- £80
UK Home Delivery service, outside M25 - £100
NI, Isle of Man, Highlands & Islands – from £100
Orders over £1500
UK Home Delivery service, within M25- £60
UK Home Delivery service, outside M25 - £80
NI, Isle of Man, Highlands & Islands – from £100
Furniture and other large items held in stock are typically delivered in 8-10 working days, if the delivery address is within the M25. Outside the M25, delivery may take 14-21 working days.
If your ordered item is not held in stock, typical delivery timescales are indicated on the relevant product page and we will advise you of the expected delivery date by telephone and/or email.
We deliver Monday to Friday. We will advise you whether to expect delivery in the morning (7am-12noon) or afternoon (12noon-3pm) and the delivery driver will contact you on the day of delivery, approximately 2 hours before they expect to arrive.
If you have agreed a particular delivery time, but are then out when our driver(s) arrive, we can rearrange delivery, but an additional delivery charge will apply, even if the original delivery was free of charge.
Our UK Home Delivery team will deliver to the room of your choice, subject to accessibility (see our access requirements for more information), moving any existing furniture, remove all packaging - unless instructed otherwise - and, if necessary, assemble the item to allow you to inspect the item.
If you are satisfied, you will be asked to sign our Proof of Delivery note, to accept the goods. If someone else is accepting delivery on your behalf, please ensure they are aware of the product details and your criteria for acceptance.
On rare occasions, circumstances beyond our control can delay delivery. If this happens, we will keep you informed, but we cannot accept liability for any loss or inconvenience that may result from the delay.
If the delivery address is changed after the order is placed, we will recalculate the delivery charge and either charge or refund you the difference.
Please note, if your orders cannot be delivered due to access restrictions, you remain liable for the order value and the full delivery charge. We offer a full access check for £50
Please note, you are responsible for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery. You are also obliged to provide any required parking permits in advance of delivery.
The delivery charge does not include any costs resulting from the removal of fixtures, including windows and doorways, or specialist lifting equipment.
If our delivery staff considers access unsafe, we will be unable to deliver your goods until safe access is provided.
Please note, if your orders cannot be delivered due to access restrictions, you remain liable for the order value and the full delivery charge.
If you have any concerns about access via restricted spaces, such as doorways, stairs, lifts or hallways, we strongly advise you to request an Access Inspection prior to purchase. At a cost of £50, our delivery staff will inspect the delivery address to confirm whether delivery will be possible.
To request an Access Inspection, please call 01892 619721, between 9am and 5.30pm, Monday to Friday. When requesting the appointment, you must inform us of any parking restrictions or vehicle access problems.
International Delivery Information
As we have a very large range of products which are different shapes sizes and weight our delivery charges for International addresses are estimates and we will contact you with a confirmed delivery charge and to discuss shipping options with you.
We reserve the right to amend the delivery charge and will advise you of any changes once we have received your order. Lead times for delivery may vary, depending on the delivery location. For some territories, such as the Asia, South America and Australasia, delivery charges may be based on delivery to port and you will need to arrange collection and customs clearance. We will advise you of this once we have reviewed your order.
For more information, please contact our Customer Service team on +44 1892 619721 or e-mail us: [email protected].
For Returns, please refer to our Returns Policy
HOW TO CONTACT US
If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us as indicated below:
Krieder (UK) Limited
3 Chapel Place
Telephone: 01892 619721
Email: [email protected]
This Website is operated by Krieder (UK) Limited ("Krieder"), a company registered in England & Wales, 64 New Cavendish Street, London, W1G 8TB
You do not have to register to use the Website but will need to register to purchase goods via the Website. There are advantages in registering and creating an account with us. Not only will shopping be easier, but your experience with us will become more personalised over time. By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or shipping information.
Products and Colours
Not all of the products we sell are available for sale through the Website. Additional products are available in Krieder stores and corners all around the world. Please visit us on of our nearest stores.
We have made every effort to display the colours and textiles of our products that appear on the Website as accurately as possible however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Website.
Terms of Sale
The information on this Website does not constitute a binding offer to sell the products described on the Website. All purchases made via the Website are subject to our Terms of Sale.
Ownership of Website Materials
Your use of the Website
You may access, copy, download and print the Website Material for your personal and non-commercial use, provided you do not modify or delete any copyright, trade mark or other proprietary notice that appears on the Website Material. Any other use of the Website Material is strictly prohibited. You may not use the Website or the Website Material for any commercial purpose whatsoever. If you download or upload any materials from or to this Website, you do so at your own discretion and risk.
You may not use contact information provided on the Website for unauthorised purposes, including marketing. You agree not to interrupt or attempt to interrupt the operation of the Website in any way - including through the use of any hardware or software intended to damage or interfere with the proper working of the Website - or to intercept any data (including personal information) transmitted via the Website.
Material You Submit
You may not use this Website to upload to, distribute or otherwise publish any content that:
infringes any rights of third parties, including without limitation their intellectual property rights;
breaches any applicable local, national or international law or regulation;
is fraudulent, or has any fraudulent purpose or effect;
is contrary to public policy and/or accepted moral standards, including without limitation: pornographic or sexually explicit images; obscene or offensive messages; material which is defamatory or libellous of any person or which is invasive of their privacy or publicity rights; material harmful to minors; material likely to incite crimes or offences; material promoting discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; material promoting computer piracy or any other criminal offence; anything likely to harass, upset, embarrass or alarm another person or cause them to harm themselves; or any material likely to misrepresent your identity or impersonate another person (including by submitting material intended to give the impression that it is originated by Krieder or any other person);
contains among others things and without limitation viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the Website or any computer software or hardware;
acts contrary to Krieder's interests, in particular by modifying, damaging, or overloading the Website;
is inconsistent with reasonable use of the Website (for example by submitting the same material repeatedly);
promotes any commercial activity whatsoever, for example by sending promotional or advertising messages or spam.
In the event you submit any material via the Website:
you warrant that you own or otherwise control all the rights (including all intellectual property rights) to such material, and that such material complies in all respects with these Terms and Use;
you grant Krieder and its affiliates and agents a non exclusive, royalty-free, perpetual, irrevocable and fully transferable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media; and
you acknowledge that we have no obligation of confidentiality in relation to any material you submit to us.
This Website may contain links to other websites, some of which are operated by Krieder or its affiliates and others of which are operated by third parties. These links are provided as a convenience to you. We have not reviewed the information on those other websites and are not responsible for the content of those or any other websites, or any products or services that may be offered through those or any other websites. Inclusion of links to other websites should not be viewed as an endorsement of their content. Any questions or comments relating to those other websites should be addressed to the operator of those websites.
Neither you nor any third party acting on your behalf may link to any page of this Website.
You or third parties acting on your behalf may not (i) use our proprietary marks and logos or (ii) use framing technology to enclose any content included on the Website, without our prior written consent.
We respect the intellectual property rights of others and request that you do the same. If you think your work has been copied in a manner that constitutes copyright infringement, you may notify our Legal Department, who can be reached at:
Krieder (UK) Limited
3 Chapel Place
In order for us to more effectively assist you, the notification must include all of the following:
a description of the copyrighted work you claim has been infringed;
information reasonably sufficient to locate the material in question on the Website;
your name, address, telephone number, e-mail address and all other information reasonably sufficient to permit Krieder to contact you;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and
a signed statement by you confirming that all of the information in your notice is accurate, and that you are the copyright owner or are authorized to act on behalf of the copyright owner.
Krieder reserves the absolute right to remove any material from the Website in it sole discretion at any time.
The information on this Website is provided for general information only and should not be relied upon. Save as provided in our Terms of Sale we are not responsible if information made available on this Website is not accurate, complete or current. We reserve the right to amend or correct the content on the Website at any time without prior notice or liability to you.
Krieder provides you with access to the Website on the basis that, to the maximum extent permitted by law, we exclude all warranties, representations, conditions and other terms of any kind (including, without limitation, any warranty that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the Website available will be virus-free; or that information on the Website will be complete, accurate or timely.
Krieder, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with (i) this Website and the Website Material, (ii) the use, inability to use or the results of use of this Website, (iii) any websites linked to this Website or the material on such linked websites, and (iv) any information on this Website. Your sole and exclusive remedy for any of the foregoing or any dispute with Krieder, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, is to discontinue your use of the Website.
Governing Law and Jurisdiction
If any material on this Website, or your use of the Website, is contrary to the laws of the place where you are when you access it, the Website is not intended for you, and we ask you not to use the Website. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
Clause headings are for convenience only and do not affect the interpretation of these conditions.
How to Contact Us
Email: [email protected]
Phone: +44 (0) 1892 619721
Thank you for visiting us at www.krieder.com