Click & Collect By selecting Click & Collect at the check out, you are choosing to collect your order from one of our stores. We will contact you when your order is available at the store.
When you are ready to collect it, bring your confirmation email to the store as proof of purchase.We’ll bring your order to the checkout or our loading bay for you to take away.
Please note, large items, such as sofas and large tables, are excluded from our Click & Collect service.
If you have any question regarding this service, please call our Customer Service team on 01892 619721or e-mail us: [email protected].
Our Parcel Delivery option is available for most of our home accessories, gifts, lighting and even some smaller items of furniture. To provide a high quality service for our customers, we use DPD for the majority of our parcel deliveries.
Standard Service (typically 2-4 working days)
Next Day Service (order by 3pm, Monday – Thursday)
Deliveries are made between 8am and 6pm, Monday to Friday and require a signature on delivery. We regret that it is not possible to offer a dedicated date or time slot for delivery.
If no one is available to accept the delivery at the delivery address, the driver should leave a card with information on arranging re-delivery or collection, but will attempt to deliver three times before returning the parcel to us.
The timescales quoted above are typical for our parcel service and based working days for in stock items for delivery within mainland UK. Some orders may take longer and we will advise you if this is case.
Most furniture and large items are delivered by our two-man Furniture Delivery service.
Orders up to £1500
Orders over £1500
Furniture and other large items held in stock are typically delivered in 8-10 working days, if the delivery address is within the M25. Outside the M25, delivery may take 14-21 working days.
If your ordered item is not held in stock, typical delivery timescales are indicated on the relevant product page and we will advise you of the expected delivery date by telephone and/or email. We deliver Monday to Friday.
We will advise you whether to expect delivery in the morning (7am-12noon) or afternoon (12noon-3pm) and the delivery driver will contact you on the day of delivery, approximately 2 hours before they expect to arrive.
If you have agreed a particular delivery time, but are then out when our driver(s) arrive, we can rearrange delivery, but an additional delivery charge will apply, even if the original delivery was free of charge.
Our UK Home Delivery team will deliver to the room of your choice, subject to accessibility (see our access requirements for more information), moving any existing furniture, remove all packaging – unless instructed otherwise – and, if necessary, assemble the item to allow you to inspect the item.
If you are satisfied, you will be asked to sign our Proof of Delivery note, to accept the goods. If someone else is accepting delivery on your behalf, please ensure they are aware of the product details and your criteria for acceptance.
On rare occasions, circumstances beyond our control can delay delivery. If this happens, we will keep you informed, but we cannot accept liability for any loss or inconvenience that may result from the delay.
If the delivery address is changed after the order is placed, we will recalculate the delivery charge and either charge or refund you the difference.Please note, if your orders cannot be delivered due to access restrictions, you remain liable for the order value and the full delivery charge. We offer a full access check for £50.
Please note, you are responsible for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery. You are also obliged to provide any required parking permits in advance of delivery.
The delivery charge does not include any costs resulting from the removal of fixtures, including windows and doorways, or specialist lifting equipment.
If our delivery staff considers access unsafe, we will be unable to deliver your goods until safe access is provided.
Please note, if your orders cannot be delivered due to access restrictions, you remain liable for the order value and the full delivery charge.
If you have any concerns about access via restricted spaces, such as doorways, stairs, lifts or hallways, we strongly advise you to request an Access Inspection prior to purchase. At a cost of £50, our delivery staff will inspect the delivery address to confirm whether delivery will be possible.
To request an Access Inspection, please call 01892 619721, between 9am and 5.30pm, Monday to Friday. When requesting the appointment, you must inform us of any parking restrictions or vehicle access problems.
As we have a very large range of products which are different shapes sizes and weight our delivery charges for International addresses are estimates and we will contact you with a confirmed delivery charge and to discuss shipping options with you.
We reserve the right to amend the delivery charge and will advise you of any changes once we have received your order. Lead times for delivery may vary, depending on the delivery location. For some territories, such as the Asia, South America and Australasia, delivery charges may be based on delivery to port and you will need to arrange collection and customs clearance. We will advise you of this once we have reviewed your order.
For more information, please contact our Customer Service team on +44 1892 619721 or e-mail us: [email protected].
For Returns, please refer to our Returns Policy.
If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us as indicated below:
Krieder (UK) LimitedL1 Deacon Trading Estate52 Morley RoadTonbridgeKentTN9 1RA
Telephone: 01892 619721Email: [email protected]
This Website is operated by Krieder (UK) Limited (“Krieder”), a company registered in England & Wales, 64 New Cavendish Street, London, W1G 8TB
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This Website may contain links to other websites, some of which are operated by Krieder or its affiliates and others of which are operated by third parties. These links are provided as a convenience to you. We have not reviewed the information on those other websites and are not responsible for the content of those or any other websites, or any products or services that may be offered through those or any other websites. Inclusion of links to other websites should not be viewed as an endorsement of their content. Any questions or comments relating to those other websites should be addressed to the operator of those websites.
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Infringement NoticeWe respect the intellectual property rights of others and request that you do the same. If you think your work has been copied in a manner that constitutes copyright infringement, you may notify our Legal Department, who can be reached at:
In order for us to more effectively assist you, the notification must include all of the following:
Krieder reserves the absolute right to remove any material from the Website in it sole discretion at any time.
The information on this Website is provided for general information only and should not be relied upon. Save as provided in our Terms of Sale we are not responsible if information made available on this Website is not accurate, complete or current. We reserve the right to amend or correct the content on the Website at any time without prior notice or liability to you.
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Krieder, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with (i) this Website and the Website Material, (ii) the use, inability to use or the results of use of this Website, (iii) any websites linked to this Website or the material on such linked websites, and (iv) any information on this Website. Your sole and exclusive remedy for any of the foregoing or any dispute with Krieder, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, is to discontinue your use of the Website.
If any material on this Website, or your use of the Website, is contrary to the laws of the place where you are when you access it, the Website is not intended for you, and we ask you not to use the Website. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
Clause headings are for convenience only and do not affect the interpretation of these conditions.
Vat Reg No. 805541350